Privacy Policy – limau77

1. Introduction & Scope

limau77 ("we", "us", "our") operates the online gaming platform accessible at limau77.club and any associated subdomains. This Privacy Policy applies to all personal data collected from individuals who visit, register on, or interact with the limau77 platform, including English-speaking Malaysian players accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and elsewhere.

By registering an account with limau77 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not register or continue to use the platform.

This Policy should be read alongside the limau77 Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding matters of personal data, this Privacy Policy shall prevail.

2. Personal Data We Collect

2.1 Registration Data

When you create a limau77 account, we collect the following information:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Username and password (password stored in encrypted, salted hash format);
• Country of residence and preferred currency (MYR);
• Mobile phone number (where provided for two-factor authentication).

2.2 Know Your Customer (KYC) Verification Data

To comply with our licensing obligations and anti-money laundering (AML) requirements, limau77 may request the following documents at registration, at first withdrawal, or at any time thereafter:

• Government-issued photo identification (e.g., Malaysian MyKad, passport);
• Proof of residential address (e.g., utility bill, bank statement dated within 90 days);
• Proof of payment method (e.g., screenshot of Touch n Go eWallet or Boost account, bank statement showing account ownership);
• Source of funds declaration where applicable under AML thresholds.

2.3 Transaction Data

We collect records of all financial transactions conducted through your limau77 account, including deposit amounts, withdrawal requests, payment method details (excluding full card numbers where applicable), transaction timestamps, and transaction status.

2.4 Gaming Activity Data

We maintain records of your game activity on the limau77 platform, including games played, wager amounts, outcomes, session durations, and betting patterns. This data is used for regulatory compliance, dispute resolution, responsible gaming monitoring, and platform improvement.

2.5 Technical & Device Data

When you access limau77, we automatically collect certain technical information including your IP address, browser type and version, device type and operating system, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud detection, and platform analytics.

2.6 Communications Data

We retain records of communications between you and the limau77 support team, including support ticket content and email correspondence. This data is used for quality assurance, dispute resolution, and compliance purposes.

3. How We Use Your Personal Data

limau77 processes your personal data for the following purposes:

• Account management: To create and maintain your account, verify your identity and age, and administer your relationship with the platform;
• Transaction processing: To process deposits and withdrawals in MYR and to maintain accurate financial records;
• Legal compliance: To fulfil our obligations under applicable gaming licensing requirements, AML regulations, and KYC obligations;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account takeover, money laundering, and other prohibited conduct;
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling and to administer responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods;
• Customer support: To respond to your enquiries and resolve disputes;
• Platform improvement: To analyse usage patterns and improve the limau77 product experience;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences (you may opt out at any time from your account settings).

4. Data Sharing & Disclosure

limau77 does not sell your personal data to third parties. We may share your data with the following categories of recipients in the circumstances described below:

• Payment processors and e-wallet providers: Transaction data is shared with Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Hong Leong Bank, 7-Eleven Cliqq, and USDT TRC20 processors solely for the purpose of processing your financial transactions;
• Game content providers: Game studios (e.g., Pragmatic Play, Play'n GO, Hacksaw Gaming) may receive a session token to authenticate your game session. No personally identifiable registration data is shared with studios beyond what is technically necessary;
• Identity verification providers: KYC document checks may be processed by third-party identity verification services operating under contractual data processing agreements with limau77;
• Regulatory and licensing authorities: We will disclose your data to our licensing authority and to law enforcement agencies where required by applicable law, court order, or as part of AML reporting obligations;
• Fraud prevention networks: Where fraud or money laundering is suspected, relevant data may be shared with industry fraud prevention organisations and relevant authorities.

All third-party service providers with whom limau77 shares personal data are subject to contractual obligations to handle that data securely and only for the purposes specified.

5. Data Retention

limau77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any event for no shorter than the minimum period required by applicable gaming licensing and AML regulations. In practice, this means:

• Account and registration data: Retained for a minimum of five (5) years from the date of account closure;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction;
• KYC documents: Retained for a minimum of five (5) years from the date of verification;
• Support communications: Retained for a minimum of three (3) years from the date of the communication;
• Technical logs: Retained for up to twelve (12) months from the date of generation, unless required for ongoing investigation.

On expiry of the applicable retention period, personal data will be securely deleted or anonymised.

6. Data Security

limau77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the limau77 platform;
• Encrypted, salted password storage — your raw password is never accessible even internally;
• Two-factor authentication (2FA) available to all account holders;
• IP-based anomaly detection and automated login alerts for unrecognised devices;
• Restricted internal access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure.

Notwithstanding these measures, no data transmission over the internet is entirely secure. limau77 cannot guarantee absolute security and accepts no liability for unauthorised access resulting from your failure to protect your account credentials.

7. Your Rights

Subject to applicable law, you may have the following rights in relation to the personal data limau77 holds about you:

• Right of access: To request a copy of the personal data we hold about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction: To request that we restrict processing of your personal data in certain circumstances;
• Right to object: To object to processing of your personal data for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact the limau77 support team at: [email protected] (plain text only — not a clickable link). We will respond to valid requests within thirty (30) days. Requests may be subject to identity verification before processing.

8. Cookies & Tracking Technologies

The limau77 platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your authenticated session, and collect analytics data. The following categories of cookies are in use:

• Essential cookies: Required for platform operation including session management and security. These cannot be disabled without impairing platform functionality;
• Analytics cookies: Used to understand how players interact with the limau77 platform, including pages visited, time on site, and navigation paths. Analytics data is aggregated and anonymised;
• Preference cookies: Store your platform preferences (e.g., language, currency display) to personalise your experience across sessions.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from logging in to or using core limau77 platform features.

9. Changes to This Privacy Policy

limau77 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered account holders via the email address on file or via a prominent notice on the platform. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the limau77 platform following notification of a revised Privacy Policy constitutes your acceptance of the changes.

10. Contact & Data Queries

For all privacy-related enquiries, data subject access requests, or complaints regarding the handling of your personal data by limau77, please contact our support team using the details below. All contact details are provided as plain text only — there are no clickable links:

Email: [email protected]

We aim to acknowledge all privacy enquiries within 5 business days and to resolve them within 30 calendar days. For responsible gaming-related data queries (e.g., self-exclusion records), please refer to our Responsible Gaming page for dedicated contact information.